Restore a purchase or recover missing benefits

Use the same two accounts

A store purchase is linked to both its purchasing store account and the Upmanch account used for that purchase. Sign in to both of those accounts. Restore does not transfer a subscription to a different Upmanch account or create a new paid period.

Restore step by step

1. Confirm that the subscription appears in Google Play or Apple subscription management.
2. Open the current Upmanch app with a working connection and sign in to the original Upmanch account.
3. Open Verification or the subscription screen and choose Restore purchases.
4. Wait for the result, then check both payment status and application status. If submission is incomplete, finish it without another purchase.

If access is still missing

An expired, refunded or revoked purchase cannot restore active benefits. A pending identity review or test purchase also does not unlock live subscriber benefits. Store updates can take time to reach Upmanch. If the store shows an active paid purchase but the app still disagrees, contact support with the order reference, purchase date, platform, username and exact message. Do not send the purchase token, full card details or password.