Current consumer service
Creating an Upmanch account and using the standard social features is currently free. A refund does not apply where no payment was taken.
Verification subscriptions
Where enabled, identity-approved adults can purchase monthly or annual verification through Google Play Billing in the Android app or Apple In-App Purchase in the iOS app. The app shows the store price and renewal terms before confirmation. Manage or cancel renewal in the store account used for the purchase. Deleting the app or Upmanch account does not cancel store billing. Existing web-provider subscriptions remain manageable from Verification. Confirmed access continues until its valid end date unless refunded, revoked or restricted for safety. Cancellation alone does not automatically refund a delivered period. Complimentary verified accounts are not automatically converted into paid accounts.
A payment authorization is not identity approval or proof that a full subscription charge succeeded. A badge cannot bypass a suspension, revocation or other safety decision. If a full payment cannot activate an eligible service, contact support@upmanch.com for review. If a service was not supplied or a payment was duplicated, an eligible refund will be returned through the original provider. Statutory cancellation and refund rights remain unaffected.
For Apple purchases, request a refund through Apple at reportaproblem.apple.com. For Google Play purchases, use the order's refund or support options in Google Play. Store rules and applicable consumer rights determine eligibility. Upmanch support can help identify the transaction and review service delivery; it cannot promise a store refund or its processing time.
Sponsored spotlight
Bidders fund their promotion wallet and reserve the displayed entry amount. Losing bids release the reserve to the available wallet. Only a confirmed winning placement deducts its total from the wallet. Admin-granted complimentary placements need no payment. A confirmed payment received after the offer deadline cannot claim another user’s slot; contact support for refund review. Upmanch refunds an eligible paid placement it cannot provide. A low number of impressions, followers or clicks is not non-delivery because those outcomes are not sold or guaranteed. For partially delivered or safety-stopped placements, support reviews the delivered period and reason for stopping. Read the Sponsored spotlight terms before bidding.
Duplicate or unauthorised charges
Report a duplicate or unauthorised Upmanch charge promptly through Contact Support. Include the transaction date and reference, but never send a password, one-time code, or complete payment-card number.
Request review
Submit refund questions through the authenticated support form. We will review the payment record and respond using the verified account contact details. Nothing in this policy limits non-waivable rights.
Include the account email, product, payment date, amount and provider reference when asking support. Approved refunds go to the original payment method; bank and payment-provider processing times vary. Do not send card numbers, passwords or OTPs. Promotion reserves return to the available Upmanch wallet when a bid does not win or expires. Wallet-paid placements stopped or invalidated by Upmanch return the deducted credits to the same wallet once; this is distinct from a cash refund through the original provider.