Payment problems and refund requests

Check before paying again

1. Check your store order history and Upmanch payment/application status.
2. If the store confirms a purchase, use Restore purchases or Retry submission as appropriate.
3. If the order is pending or the statuses disagree, contact support before starting another purchase.
4. Keep the order reference and the date. Redact payment credentials and unrelated personal information from screenshots.

Google Play and Apple refunds

For an eligible Google verification refund obligation, Upmanch queues a refund and cancellation request. A queued request is not confirmation that Google has completed it. Follow the status in Upmanch and contact support if it remains unresolved. You can also use Google's purchase-help route.

Apple refunds require a request through Apple's refund process and Apple's decision. Upmanch support can explain the application or transaction status but cannot promise an Apple refund or automatically cancel your Apple subscription. Cancel renewal separately if you do not want another charge.

What support needs

Refund eligibility, timing and retained financial records follow the current refund policy, store rules and applicable rights. A refund is not guaranteed solely because the app was uninstalled.

• Your Upmanch username and a contact email you control.
• Android, iOS or website, plus the purchase date and order reference.
• The exact error and whether it appeared in Upmanch or the store.
• Whether the issue concerns a verification subscription or a separate promotion payment.