Account help & support
Fix loading problems or missing features
Work through connection, version, permission and feature-availability checks.
On this page
Start with the basics
- Check that your internet connection works, then refresh the affected screen once.
- Close and reopen Upmanch. Save unfinished work before restarting.
- Check the official store for an update. Tester and public releases may contain different screens.
- On the website, reload the page and try a supported current browser. If needed, hard-refresh to load updated assets.
A missing feature may be intentional
Features can depend on your account's eligibility, membership, current platform settings and installed version. An updated server does not add new native screens to an old app binary. Look for an upgrade or availability explanation. Do not assume a missing button means you should purchase again. Maintenance may also temporarily pause parts of the service.
If the problem continues
Record the screen, exact message, approximate time, app version, device and OS/browser version. Explain the steps that led to the problem and whether it occurs consistently. Hide private information in screenshots. Avoid reinstalling or clearing app data until you have saved drafts and confirmed you can sign back in; contact support first for a payment or account-access problem.