Plans do not load or checkout fails

Check the installation and store

1. Update Upmanch through its official Google Play or App Store listing. Android billing can fail with a directly installed APK.
2. Check the store account used to install the app and its country. Current Google subscription plans are configured for India in INR.
3. Reconnect to the internet and tap Refresh available plans once.
4. If enrolled as a tester, use the testing link and the approved tester account. A testing enrolment and a test payment account are different settings.

Understand the error

• Failed to query product or unavailable plans: the store did not return a usable offer. This does not establish that you were charged.
• Not configured for billing: the installed build or store account may not be eligible for that purchase flow.
• Price mismatch: the app cannot safely match the displayed store offer to the available plan; do not try another payment route to bypass it.
• Sandbox or test purchase: test access does not grant live subscriber benefits.

Escalate with useful details

If a refresh and store update do not help, contact support with the installed version, Android or iOS version, store country, exact error and approximate time. Say whether a store order was created. Never send your store password, payment code or full card number. Do not uninstall before saving any unfinished work.