Fix photo, video and audio uploads

Check the file and connection

1. Confirm that the selected file opens correctly on your device and is not empty.
2. Use a supported format and stay within the size and duration limits shown in the app.
3. Check your connection and keep the app open until upload and save finish.
4. If the file is unavailable or changed, select it again rather than repeatedly retrying the old attachment.

Permissions and recordings

Allow the relevant photo, camera or microphone permission when using that feature. Android may use the system photo picker without asking for access to the whole library. Finish a voice recording before attaching or sending it; a recording that never completed is not a valid audio file. Review the crop and preview before publishing.

Processing or rejection

Uploaded media may need platform checks before it becomes visible. A completed transfer is not always a completed publication. If a rejection or safety message appears, follow it rather than renaming the file to bypass the check. For a persistent problem, send support the format, approximate size, device, app version and error wording. Do not send private verification documents as a troubleshooting attachment.