Sponsored spotlight terms

01Who can participate

Purchases require an active, email-confirmed account with an adult age record. Use only your own public, visible posts on a public profile. Content must comply with the Community Guidelines and applicable law. Political advertising, gambling, financial promotions, adult content and other regulated products are not eligible without a separate written approval process. A moderator may reject or stop any unsafe placement.

02Bids and inventory

Each auction covers the exact start, end and duration displayed before submission. The highest eligible bid wins; equal bids use server submission time and then the unique bid identifier. The leading bidder’s display name and bid amount are public. Members must accept these terms before bidding. A member may choose an owned public post after winning; the post requires Upmanch content review before activation. Rejected bids do not qualify.

03Promotion wallet and reserves

Fund your promotion wallet before bidding. The displayed auction reserve is held once per member per auction, including if you increase your bid. Held funds cannot fund another bid. Losing, rejected or expired bids release the reserve to your available Upmanch wallet balance for future bids; this is not an automatic bank refund. Credits are account-bound, have no expiry, and cannot be transferred to another member or withdrawn through the app. Refund requests and statutory rights remain available through support and the original payment provider.

Wallet credits appear only after server-verified payment. The website uses configured payment providers; native wallet purchases use the relevant app store. Do not repeat a payment while confirmation is pending. A verified refund or chargeback reverses the corresponding credits; an unpaid negative balance prevents new funded bidding.

04Winning, selecting a post and payment

The winner has the deadline shown in the app to select a post, receive content approval and confirm the placement. The reserved amount counts toward the winning total. Add any remaining amount to the wallet before confirming; the exact winning total is deducted once. No placement activates without approved eligible content and confirmed funds, except an audited admin-granted complimentary placement. If the deadline expires, the next eligible bidder may receive the offer while time remains. Upmanch may leave a window unfilled. Complimentary access creates no money or payment receipt and does not guarantee winning.

05Display and safety

Paid posts carry a Sponsored spotlight label and appear separately from official announcements and organic results. Blocks, removals, account restrictions and profile privacy continue to apply. Users may not see the placement if those safeguards exclude it. Editing a reviewed post, changing its audience or deleting it may stop delivery. Do not materially change an approved advertisement; submit a new post and bid instead.

06Cancellation, refunds and disputes

Once a winning bid is paid, the defined slot cannot be transferred or rescheduled automatically. If Upmanch cannot provide the slot, or a payment arrives too late to qualify, contact support@upmanch.com with your payment reference for review and a refund of an undelivered eligible placement. A refund is not automatic merely because a post received few views. For a partially delivered or safety-stopped placement, support will review the delivered period, reason for removal and any statutory rights. For a wallet-paid placement invalidated or stopped by Upmanch, its deducted credits return to the same promotion wallet once. Provider-funded legacy payments retain their original-provider refund review process. Approved cash refunds follow the original provider’s processing time. Do not share card details, passwords, private keys or OTPs with support.

The Terms of Use Privacy Policy Community Guidelines and refund policy also apply. These terms do not limit non-waivable consumer rights.