Account help & support
Recover access to your account
Reset a forgotten password and resolve email-verification problems.
On this page
Reset your password
- Open the sign-in screen and choose Forgot password.
- Enter the account's email address and request recovery.
- Check your inbox and spam folder, then open the recovery link while it is valid.
- Set a new password that meets the displayed requirements and sign in again.
If a link fails
Recovery and verification links are single-use and expire. Use the correct type of link for the task, request a replacement if needed and respect any retry cooldown. A successful password reset signs out existing sessions and saved device-account grants for that account. You may need to add it to Account Manager again.
If you cannot access the email
Email support@upmanch.com with your username and a clear description of the problem. Support may need to verify ownership before changing access and cannot bypass that check solely on a claim. Do not share your password, OTP, recovery link or full identity document in the initial message. A network error is different from a wrong password; check connectivity before repeated attempts.